Client Privacy Policy

What we collect

• Contact details: your name, phone number, email address, and company name for corporate accounts.
• Trip details: pickup and drop-off addresses, dates and times, passenger names and count, luggage, flight or tail numbers, FBO, and requests such as child seats or pets.
• Payment details: cardholder name, card type, last 4 digits and billing ZIP. Your full card number goes through a secure link and is stored by our payment processor, not by us.
• Messages: calls, texts and emails you send us about your reservations.
• Website information: basic visit data, such as pages viewed and browser type, collected through cookies on MyDriverAZ.com and our online booking page.

How we use it

We use your information only to run your service:

• Book, confirm and carry out your rides, including tracking your flight
• Send your chauffeur's details 24 hours before pickup, and trip updates by text or email
• Bill you, send receipts, and apply any fees in our policies
• Remember preferences, like a favorite vehicle or chauffeur, so repeat trips are easier
• Keep passengers and chauffeurs safe, and meet our legal, tax and insurance obligations

We never sell, rent or trade your personal information. We don't share it with advertisers.

Who we share it with

We share only what each party needs to do its part:

• Your chauffeur: your name, phone number, trip details and requests, to pick you up and get you there.
• Partner chauffeur companies: the same trip details, when we arrange a vehicle we don't own. Partners must keep your information confidential.
• Our booking and payment providers: reservation and payment details, to store bookings, send confirmations and process payments securely.
• Airports and private aviation terminals (FBOs): your name or tail number, when required to access pickup areas.
• Authorities, insurers and legal advisors: only what is required, when the law requires it, after an accident or claim, or to protect someone's safety.

Corporate accounts: trip and billing records for rides charged to your company are visible to that account's billing contact.

Discretion

What happens in the vehicle stays in the vehicle. Our chauffeurs don't discuss who they drive, where they went, or anything they see or hear on a trip, and they never post about clients on social media. Need extra assurance for an executive, a VIP or a confidential event? We'll sign a non-disclosure agreement on request.

Texts, emails, cards and our website

• Trip texts and emails: we send confirmations, chauffeur details and trip updates. Message and data rates may apply. Reply STOP to end texts; email confirmations continue.
• Marketing: we send occasional news or offers only if you agree. Every marketing email has an unsubscribe link.
• Cards on file: stored by our payment processor to industry security standards. We never ask for your full card number by email or on paper, and we only see the last 4 digits.
• Our website: MyDriverAZ.com uses cookies to work properly and to understand visits. You can block cookies in your browser, but online booking may not work without them. Linked sites, such as airports or venues, follow their own privacy policies.

Your choices

• See or correct: ask for a copy of what we hold, or to fix anything that's wrong.
• Delete: ask us to delete your profile. We keep only records the law requires, such as tax and payment records.
• Stop messages: reply STOP to texts, or unsubscribe from marketing emails.
• Remove a saved card: ask us anytime, or cancel your card authorization in writing.

How long we keep records

Trip and billing records are kept for 5 years for tax and insurance purposes, then deleted. If you close your account, we delete your saved preferences right away.

Security

Only the people who run your trips can see your information, and our booking and payment systems use encryption. No system is perfectly secure, but if we ever learn your information was exposed, we'll tell you promptly.

Children

We transport children only when a parent, guardian or responsible adult books the ride. We collect only what the trip needs, such as a child's name and seat needs, and only from that adult.

Changes to this policy

If we change this policy, we'll post the new version here with a new effective date. Corporate accounts also get an email about any significant change.

Contact us

Questions or requests about your information: